A voice agent that answers every call in 1 ring — bilingual, on-brand, never sick
We deploy a Twilio + Cartesia voice agent connected to your CRM and calendar. It answers calls, identifies intent, books, transfers when needed, and gives you a daily call report with action items. Sounds natural enough that 80%+ of callers don't realize it's AI — and the 20% who do say they prefer it to voicemail.
After-hours calls go to voicemail. Spanish-speaking calls hang up. Your receptionist is overwhelmed during peak. Each missed call costs $50-500 in lifetime customer value. Hiring 24/7 bilingual coverage costs $120K+/year.
Five steps from kickoff to live in production
- 01Twilio number provisioned (or your existing number forwarded)
- 02Voice agent trained on your services, FAQs, brand tone — uses Cartesia for natural voice (not robotic TTS)
- 03Auto-detects EN/ES from first words, switches accordingly
- 04Books appointments live during call (Cal.com integration)
- 05Daily call report: who called, intent, outcome, action items — delivered to Slack or email
"Connection rate: 100% (vs 47% before). Spanish-speaker satisfaction: +340%
Two engagement tiers, fixed-fee, no surprises
All engagements include onboarding, documentation, 30-day post-launch tuning, and quarterly architecture review for 12 months. Net-15 invoicing available for established businesses.
What teams ask before signing
Will customers feel deceived?
We instruct the agent to acknowledge it is an AI assistant if asked directly. It is never instructed to claim to be human. Most customers don't ask; the ones who do typically say 'oh cool' and continue.
What if there's an emergency call?
Configurable escalation. Standard setup: any keyword like 'emergency', 'urgent', 'pain' triggers immediate human transfer + SMS alert to designated person.
Can it handle complex calls (insurance, legal intake)?
Yes for structured intake (collecting info, scheduling). For substantive legal/medical advice, the agent is instructed to schedule a callback with a licensed professional — never to give the advice itself.
How natural does it sound?
Cartesia voice is the current state of the art (2024-2026). In blind testing, 80%+ of callers cannot reliably tell it's AI in the first 60 seconds. We can also clone your existing receptionist's voice (with their consent and contract).
What if I want to take over a call?
Soft transfer button on a web dashboard. The AI stays on the line until you pick up, then briefs you in 5 seconds with the conversation context.
Want to know if this fits your business?
30-minute strategy call. No pitch deck. We map your ops live, tell you whether this service fits, and what we'd recommend if it doesn't.